Help
How can we help?
Common questions
What do I get?
Private Pilot knowledge test prep and oral exam prep: practice questions, flashcards, full mock exams, Oral Practice by voice or text, an AI tutor and a readiness score. One payment, access for life.
Can I study on my phone and laptop?
Yes. Your progress follows your account on the web and in the iPhone and Android apps. Up to 3 devices can be signed in at once.
Why do you need my phone number?
We text a code when you sign in on a new device. It keeps your account yours.
I got a new phone number. What now?
Contact support. We confirm it is you and reset the number on your account.
Can I buy in the iPhone app?
Yes. Create your account and buy in the iPhone or Android app, or on flylingo.com. The same account works on the web and in both apps. Promo and school codes don't apply to App Store purchases.
Do I need internet to study?
Practice rounds and flashcards work offline: your answers and grades are saved on this device and sync when you reconnect, and so do problem reports. The mock exam, Oral Practice and the tutor need a connection.
What is your refund policy?
Your access ends when the refund is issued. Read the Refund Policy
Is Hilo Prep approved by the FAA?
No. Hilo Prep uses FAA public-domain material and is not affiliated with or endorsed by the FAA.